Return Policy

Refund eligibility

To qualify for a refund, items must be unused, in original condition, and returned in the original packaging. Proof of purchase such as an order confirmation or receipt is required.

• Product must not show signs of wear or damage
• All included accessories must be returned
• Return must comply with stated time limits

Time limits

Returns must be initiated within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible for a refund.

Once your return is approved, the product must be shipped back within 14 days.

How to request a return

1. Contact our customer support team via email.
2. Provide your order number and reason for return.
3. Wait for confirmation and return instructions.
4. Ship the item using a trackable shipping method.

Returns sent without prior approval may not be processed.

Requirements

• Valid proof of purchase
• Item securely packaged to prevent damage
• Return authorization confirmation

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exceptions

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Products damaged due to misuse

Customer service

Our support team is ready to assist you with any questions about returns or refunds.

Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC)